After-hours answering
Calls that come in after you close get answered by a person, not a recording.
Evenings and weekends are when many people finally have time to call. If they get voicemail, a lot of them hang up and try the next office.
We cover the hours you choose. Our agents book routine visits and take messages for anything that needs your staff. Urgent calls follow your instructions. AI voice agents are coming as an option later; today, a person answers.
How we approach it
Follow the complaint ladder
Leads don't answer. Bookings don't show. Patients arrive but can't proceed. Each complaint is an attrition point, and each has a matching service.
Staff it with people who know the work
Many of our agents are former patient coordinators and office managers. They already speak the language of a practice.
Use AI on top, not instead
AI helps agents prepare and keeps quality consistent. A person makes the call. AI voice agents are coming as an option.
Count what matters
Bookings and kept visits, counted in your system. Number hygiene is reported weekly.
How it usually unfolds
- Setup
Scripts, booking rules and system access. Agents are briefed on your services and locations.
- Live
Calls start on the queues you choose. We review recordings and adjust scripts early.
- Ongoing
Weekly reporting, call reviews and new campaigns as your needs change.
Every practice moves at its own pace, so we do not attach dates to these phases.
What we track
- Contact rate
- Booked appointments
- Show rate
- Recovered no-shows
- Pre-qualified visits
- Call quality scores from reviews
What we need from you
- Access to scheduling, or a clear booking handoff
- Your call rules, hours and escalation contacts
- Lists for outbound or reactivation work
- Approval of scripts
A common mistake
Assuming nobody calls after closing.
Questions we hear
Can you book after hours?
Where your calendar and rules allow it. Otherwise we take details for the morning.
Are your callers people or AI?
People. Our callers are trained agents today. AI voice agents are coming as an option, and callers would be told at the start of the call.
What results have you seen?
Our call center team has booked 8,000 appointments with a 59% show rate.
Do you use robocalls?
No. No predictive dialing and no unsolicited automated calls.
Ready when you are.
Pricing and scope are set on the first call.