Inbound scheduling
When patients call to book, a trained agent answers and puts them on your calendar.
Busy front desks miss calls. That is not a staffing failure. It is what happens when the phone rings while someone is checking in a patient. Our agents pick up those calls.
We work in your scheduling system and follow your booking rules. Your team sees the appointment with clear notes, as if they had booked it themselves.
How we approach it
Follow the complaint ladder
Leads don't answer. Bookings don't show. Patients arrive but can't proceed. Each complaint is an attrition point, and each has a matching service.
Staff it with people who know the work
Many of our agents are former patient coordinators and office managers. They already speak the language of a practice.
Use AI on top, not instead
AI helps agents prepare and keeps quality consistent. A person makes the call. AI voice agents are coming as an option.
Count what matters
Bookings and kept visits, counted in your system. Number hygiene is reported weekly.
How it usually unfolds
- Setup
Scripts, booking rules and system access. Agents are briefed on your services and locations.
- Live
Calls start on the queues you choose. We review recordings and adjust scripts early.
- Ongoing
Weekly reporting, call reviews and new campaigns as your needs change.
Every practice moves at its own pace, so we do not attach dates to these phases.
What we track
- Contact rate
- Booked appointments
- Show rate
- Recovered no-shows
- Pre-qualified visits
- Call quality scores from reviews
What we need from you
- Access to scheduling, or a clear booking handoff
- Your call rules, hours and escalation contacts
- Lists for outbound or reactivation work
- Approval of scripts
A common mistake
Letting the front desk answer patients in person and the phone at the same time. One of them always loses.
Questions we hear
Do you book directly in our calendar?
Yes, in the system you already use, so results are counted there.
Are your callers people or AI?
People. Our callers are trained agents today. AI voice agents are coming as an option, and callers would be told at the start of the call.
What results have you seen?
Our call center team has booked 8,000 appointments with a 59% show rate.
Do you use robocalls?
No. No predictive dialing and no unsolicited automated calls.
Tell us what you are building.
Pricing and scope are set on the first call.