Family practices live on recall. New patients matter, but so does the patient who was supposed to come back six months ago and never did. We work both sides.
For new patients we focus on local search and your Google profile. For existing ones, our agents call through overdue lists, book hygiene visits, and confirm them a day or two before.
A common mistake
Chasing new patients while the recall list goes untouched.
How we approach it
Map the leaks
We start with your phones and your schedule, not your ads. Where do leads go unanswered? Where do bookings fail to show? Each of those is an attrition point, and each one gets an owner.
Fix the answer before buying more traffic
More leads into a line nobody picks up is wasted spend. We make sure every lead is contacted by a person, fast, before we scale campaigns.
Launch the campaigns
Search, social and local campaigns aimed at the services you want to grow, with landing pages written for people comparing options.
Confirm, recover, report
Confirmations and no-show calls protect the visit. Results are counted in your own system, not ours.
What we track
- Time from lead to first call
- Contact rate on new leads
- Appointments booked, by service
- Show rate on booked visits
- Recovered no-shows
- Cost per booked appointment
What we need from you
- Access to your scheduling system or a clear booking process
- Your services, price ranges and insurance rules
- A contact on your team for escalations
- Approval of scripts and ad copy before launch
How it usually unfolds
- Setup
Access to your scheduling system, call scripts written in your language, campaign accounts reviewed.
- Launch
Campaigns go live and every lead gets a call. We watch contact and booking rates closely.
- Ongoing
Confirmations, recall and reactivation run alongside new patient work. We review results with you on a fixed rhythm.
Every practice moves at its own pace, so we do not attach dates to these phases.
Questions we hear
Can you work our overdue recall list?
Yes. You set who to call and what to offer.
How many dental offices do you work with?
Monarchy partners with over 200 dental offices in the US.
Where are appointments counted?
In your own scheduling system. That is the number we report on, not one we keep ourselves.
Tell us about your practice.
Pricing and scope are set on the first call.