Community management
Someone on your side who answers comments and messages, keeps conversations civil, and flags the ones your team should see.
A comment left unanswered for two days looks like nobody is home. We reply in your voice and route real inquiries to the people who can book them.
Complaints and sensitive questions are escalated to you rather than handled in public. We agree on those rules before we start.
A common mistake
Deleting criticism instead of answering it.
How we approach it
Pick the platforms
Two or three platforms done well beat six done thinly. We choose based on where your buyers spend time.
Decide what each one is for
Awareness, trust, or inquiries. A platform with no job becomes a chore.
Produce in batches
Ideas planned monthly, filmed together, edited per platform.
Close the loop
Messages and comments are answered, and real inquiries go to the people who can book them.
What we track
- Reach and saves on each post format
- Messages that turn into inquiries
- Response time on comments and DMs
- Which formats are worth repeating
What we need from you
- Someone who can appear on camera now and then
- Approval on content before it posts
- Access to your accounts
- Your rules for sensitive comments
How it usually unfolds
- Setup
Platform choice, voice notes and a first content calendar.
- Publishing
Content goes out on a steady rhythm. Replies are handled daily.
- Ongoing
Monthly review. We keep what works and drop what does not.
Every practice moves at its own pace, so we do not attach dates to these phases.
Questions we hear
How do you handle negative comments?
With an approved process. Anything about care goes to your team privately.
Do you post without my approval?
No. Content is approved before it goes live.
Can you show social work you have done?
Wanted Fertility is a brand Monarchy built, and its social work is on our site.
Tell us what you are building.
Pricing and scope are set on the first call.