Reactivation of past patients
Your patient list is full of people who meant to come back. We call them and book them.
Every practice has overdue patients. Most did not leave on purpose. They just never got around to rebooking.
You give us a list and the rules: how long since the last visit, who to skip, what to offer. Our agents call through it and book the people who say yes. Anyone who asks not to be contacted again is marked that way.
How we approach it
Follow the complaint ladder
Leads don't answer. Bookings don't show. Patients arrive but can't proceed. Each complaint is an attrition point, and each has a matching service.
Staff it with people who know the work
Many of our agents are former patient coordinators and office managers. They already speak the language of a practice.
Use AI on top, not instead
AI helps agents prepare and keeps quality consistent. A person makes the call. AI voice agents are coming as an option.
Count what matters
Bookings and kept visits, counted in your system. Number hygiene is reported weekly.
What we track
- Contact rate
- Booked appointments
- Show rate
- Recovered no-shows
- Pre-qualified visits
- Call quality scores from reviews
What we need from you
- Access to scheduling, or a clear booking handoff
- Your call rules, hours and escalation contacts
- Lists for outbound or reactivation work
- Approval of scripts
How it usually unfolds
- Setup
Scripts, booking rules and system access. Agents are briefed on your services and locations.
- Live
Calls start on the queues you choose. We review recordings and adjust scripts early.
- Ongoing
Weekly reporting, call reviews and new campaigns as your needs change.
Every practice moves at its own pace, so we do not attach dates to these phases.
A common mistake
Calling an old list without cleaning it first.
Questions we hear
Which patients do you call?
Only those on the list you approve, with a reason to come back.
Are your callers people or AI?
People. Our callers are trained agents today. AI voice agents are coming as an option, and callers would be told at the start of the call.
What results have you seen?
Our call center team has booked 8,000 appointments with a 59% show rate.
Do you use robocalls?
No. No predictive dialing and no unsolicited automated calls.
Tell us what you are building.
Pricing and scope are set on the first call.